With our easy-to-use portal, payers can store methods, check real‑time balances, view bills and histories, schedule or automate payments, and receive messages — all within a branded experience that mirrors your website. Behind the scenes, payments from every channel consolidate into the online portal for one view, one deposit, and automatic posting to your software. PSN continuously updates technology and security, and the standard service includes mobile access without added development or maintenance.
Give customers a convenient, secure way to pay when they lack internet access or simply prefer the phone. Choose from three customizable options to meet your needs. Payments made through IVR post automatically to your software and are visible in real time, right alongside online payments. There are no per‑minute charges; transaction fees cover call duration. Because PSN hosts and maintains the system, you avoid equipment costs and upkeep.
When customers want human help, PSN’s Call Center offers friendly, knowledgeable support to take payments and answer questions. English‑ and Spanish‑speaking representatives assist with tasks like setting up AutoPay and refund requests. Payments accepted by the Call Center are consolidated with other PSN channels for one deposit, simplified reconciliation, and automatic posting to your software. Costs are covered through transaction fees rather than per‑minute charges, giving you predictable expense management while ensuring customers receive the personal service they prefer without burdening your staff with additional calls.
Card‑present terminals make in‑person payments fast, secure, and convenient. Staff can see a customer’s current balance, accept debit or credit, and print receipts on the spot — ideal for counter service or field collections using a mobile swipe solution. Transactions flow into the PSN system in real time, consolidate for one deposit, and auto‑post to your software to cut manual entry and errors. EMV chip readers help you meet current PCI rules and shift liability to the card networks, letting you serve walk‑in payers without compromising security or adding unnecessary back‑office workload.
With PSN’s Virtual Terminal, any authorized staff member can take a payment by phone or at the counter using only a web browser. Enter checking, savings, credit, or debit details to create a one‑time ePayment or set Auto‑Pay for future convenience. It’s ideal where volume doesn’t justify dedicated hardware, and it can convert paper checks to ePayments to speed deposits. Data is stored on the PSN system to reduce PCI scope, and call‑in and counter payments consolidate with other PSN channels for one deposit, streamlined reconciliation, and optional automatic posting that eliminates manual entry issues.
Customers often pay through their bank’s bill‑pay service, but those transactions can create delays and manual work. PSN converts the vast majority of bank‑issued payments to electronic ePayments for faster funds availability and automated posting. Bank payments flow into the PSN system in real time, consolidate with other channels for one deposit and reconciliation, and enhance the customer experience by supporting the way they already prefer to pay. Reduce back‑office effort and processing expense while improving cash flow and visibility across your entire receivables operation.
Choose the payment methods that fit your customers’ needs, then enable them across channels for a consistent experience. Accept major cards — Visa, Mastercard, Discover, American Express — plus digital wallets like PayPal and Venmo, electronic checks, and cash, with the option to convert paper items to ePayments for faster funds movement. Reduce collections by removing friction and offering customers more ways to pay on time. Consolidating these methods within PSN simplifies reporting and reconciliation, freeing staff to focus on higher‑value work rather than handling paper and managing disparate payment workflows.
Get real‑time, customizable reporting so staff can monitor activity and reconcile quickly. Standard reports include payments, deposits, declines, chargebacks, refunds, disputes, histories, and daily/monthly reconciliation, plus registered customers and eBill views and stats. You decide who receives which reports and how often — instant, daily, weekly, or monthly. Get one comprehensive set of data and only one reconciliation report for deposits handled through our partner bank, reducing effort while improving visibility and audit readiness across the organization.
Protecting customer and organizational data is central to PSN. We maintain PCI Level 1 certification and SOC 1 Type 2 certification, with annual independent audits of people, processes, and facilities. Our approach considers every touchpoint — systems, storage, transfer, and access — so sensitive card data remains in PSN’s environment, greatly reducing your PCI scope and associated cost. Redundancy and disaster‑resilience help ensure continuity of service and data availability.
PSN’s marketing support helps you drive adoption of eBills, AutoPay, and other digital services that lower costs and speed cash flow. Our team provides ready‑to‑use templates — bill stuffers, handouts, posters, and reminders — plus guidance for your website, newsletters, social media, and bills. By educating customers about convenient self‑service options, you reduce paper, postage, and manual processing while improving on‑time payments and satisfaction. Let PSN handle the creative lift so your staff can focus on higher‑value work and sustained engagement that maximizes the return on your digital payment investments.
PSN backs every solution with responsive support via phone, email, and ticketing. Our English and Spanish‑speaking Call Center assists your customers with payments and recurring schedules, reducing load on your team. You also receive support from an account manager from implementation onward who assists you and understands your business, staff, and customer needs to coordinate resources quickly. This combination of customer‑facing assistance and strategic account management ensures smooth operations, higher adoption, and fewer escalations.
The PSN Account Management Center (AMC) centralizes administration and oversight. Configure access, schedule and deliver reports, upload or download data, perform quality checks, and reconcile payments and deposits from one place. It’s also a powerful tool for Customer Service teams who need quick visibility into account details. By bringing these capabilities together, the AMC eliminates the need to check multiple systems or vendors for status updates or documents. The result is faster answers, cleaner reconciliations, and tighter controls that keep electronic payment operations running smoothly and transparently across departments.
Every organization is different, so PSN is built to fit your policies, processes, and brand. Choose who pays fees, which methods to allow, and how customers can pay across channels. We can tailor IVR flows and the payer portal to reflect your branding and preferred experience, so customers feel continuity from your website to payment. As needs change, you can adjust services without disruption, helping you deliver a customer‑friendly program while aligning with compliance, operational, and financial goals unique to your organization.
Outbound Auto‑Call Messaging reduces the time and cost of notifying customers about late payments, maintenance, and urgent issues. PSN delivers recorded messages at scale, and customers can “press 1” to pay immediately, turning reminders into same‑call collections that speed cash flow. There’s no hardware or software to install; service is activated by PSN, and unanswered calls don’t add cost. By automating outreach while preserving a path to instant payment, you cut printing and mailing expenses, free staff from manual calling, and ensure customers receive timely alerts during everyday situations and critical emergencies alike.
We integrate our web-based solutions with over 90 software companies. The PSN system was designed to easily integrate with any software that can import and export customer data for the automated posting of payments and displaying amounts due online, among other data exchanges. Exchange of data between our systems range from batch to real-time to tokenization. Contact us to see if we have already integrated with your software. We also work with website builders and print/mail companies to provide seamless services, if needed.
Why it’s best to select a distinctive payment processor whose core business is electronic payments & billings